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9:40 22:55 23:25 25:50public private secret30:00 31:00 secret find 32:00 dig into vulnerability 34:00 natural curiousity 35:20 know sec priv 37:10judging39:15 40:05 snap judgments 40:35 Assessment info gathrring 41:25 information superiority 42:05 let them be themselves

Calling beforw 8 AM is illegal in all 50 states. I understand the concept you were talking about, but as an influencer or advisor be careful on advising people to commit crimes as I imagine you open yourself up to liabilities.

It really boils down to a few things. Learning public speaking, body language, and nonverbal communication, social dynamics, interpersonal communication, psychotherapy, psychoanalysis, sales, human resources, management, etc. actually you can see a lot of this in street magic, and pick up artistry, as well as quick or high pressure sales situations, but it becomes the organic product of thousands of repetitions of applying these principles long before you have to do so in his particular job. Social acuity and intelligence can be learned, it doesn't have to be natural like some people have. While people may be different from us, our emotions in motivations are pretty much the same. It's no cheat code, it's applicable steps.

Where can I find the F1 audio that Chris is referring to? Our owner is a big F1 fan, and it would be great to hear it.

I love having Hoggie on these, absolutely hilarious!

What’s your opinion on the CDK Hacking?

What is internal?

What's considered a high payed parts guy! I've making around $20 and hour? I have 7 years experience.

I'm glad I'm not in the dealership realm right now after 25 years. The CDK debacle is a soul killer for my friends right now 👍

The new excuse is going to be “CDK is down” 😂 Still trying to get 1st place in top dog even though it is down.

The guy left when Bustamante said that charisma is only candy 🍬.

Good to have you guys back!!!

I've been in the automotive business as a master tech at Honda for about 14 years. Due to health issues I stopped wrenching and became a service advisor but I left the advisor position a year and half in. I loved the relationships I got to build with customers and they would always see me as they liked having an advisor with a technician background. The thing that killed me about the position is +12 hour shift and the +$1000 I would lose at the month end check due to a bad CSI surveys, which they would bomb due to the dealership's lack of amenities. After about 4 months straight of losing over $4k in total I called it quits and have not looked back since. I am now a claims adjuster so I still get to use my technician background but now I work my regular 8 hours leaving me much more time with my family. Yeah I took a pay cut but I find myself much happier these days.

Yes, we missed you!!

Welcome back Chris and Christian!

Oh my God finally, new content!!!! I have been waiting soooooo long!!!

I have told that Geese joke for decades and NO ONE gave the answer. He must have herd that joke before.

I am a new advisor and I use text messages to give minor updates, where your vehicle is in the diag process, when parts should arrive etc. But if the complete diag is found or we need to talk about cost, I will call. If I am unable to reach by phone I will text and tell them we have an answer and they need to give me a call.

Been an advisor for 20 years always can pick up great tips from you guys love the videos

How do we develop if we're burned out from the weekly grind of being attacked and ground down? This is a genuine question and not meant to be sarcastic or rude.

I'm dying for new content

Started off washing cars for 3 years and got offered the service advisor position. I now have been a service advisor for 2 years and afraid to go backwards.

What idiots. Dont pay attention to theae clowns.

Great advise

Greatest episode ever. Haha

Can we ever talk about the opposite end of the spectrum. From a techs point of view that hates overselling unneeded stuff, how do I deal with advisors that question why I didn’t recommend a certain flush or a bushing that has one crack but doesn’t need to be replaced yet.

Next topic should be about the balance overselling vs underselling customers - flushes, not nit picking vehicles to death and recommending everything under the sun vs still maintaining vehicles and fixing what needs to be fixed without raking customers over the coals

I really love your political beliefs of what is right is right.. there’s no right or left.. every thing I life has a balance that swings in either direction

No spent 30 years in a parts department. Started my automotive training with Mercedes Benz. I work for Hyundai now as a service advisor (alot of stress being a manager, got divorced). The parts department personnel hide behind a box. When they f up they are not the ones face to face with the customer. My parts department sucks as a former manager I would have fired them all.

I too have piddled.

Here's the thing. People think taking their vehicle to get diagnosed at a dealership is like a dentist or doctors appointment. Or a plumber or electrician coming to your house and you paying $175.00 an hour for them to figure it out. Sometimes it's clear cut what the problem is. Other times it takes time to do all the testing to figure it out. You can't expect any trying to make a living work for free because hey your you and so important. Take you car down to the local mechanic who is going to screw you over because he has no clue.

We don’t have couching. We have learn as you go, “trial by error” which you learn what works and see if it works for the next and the next. Couching would be awesome.

New shop foreman coming into an established shop that is known to have productivity issues. How long would you wait before thinking about dumping dead weight

Hey Chris are we gonna get some more content soon?

"Old keys cannot unlock new doors"

Thank you so much for sharing such valuable insights in this video. As a service manager, I often feel overwhelmed and this video really resonated with me. I appreciate the tips and advice given. Additionally, I recommend using the Tomba email finder for Google Chrome extensions to easily find and verify emails. Thank you again!

Thank you for sharing this valuable video on how to handle a situation where a service manager isn't performing well. I appreciate the insights and tips provided. For those looking to improve their service management team, consider using Tomba Email Finder for Google Chrome extensions to easily find and verify emails.

Thanks for the content

“It’s not about making them happy, how do I get them to do their job” What an eyeopener!

I don’t know where u guys are at but in northern va we don’t see those problems. I’ve been using dvi or mpi for the last 16 years and it definitely has made an increase in hours sold. The only difference is in the dealerships I’ve worked at the advisors don’t just send the dvi. They contact the customer and go over it with the customer. In the rare cases where the advisor is being lazy and just sends it without contacting the customer first I agree 100 percent u will almost never sell anything.

The truth is not what you want it to be, it is what it is, and you must bend to its power or live a lie, the path that lead to truth is littered with bodies of the ignorant. If the truth makes you uncomfortable don't blame the truth ,blame the lie that made you comfortable Don't believe anything a "former " spy for the CIA tells you. ....a former analyst may be but not a clandestine agent ...

Bustamante is a CIA chill planted on the internet and history channel ...not to be trusted....

i feel bad for the manager because it sounds like she's is being held hostage by technicians because their are so few techs to go around. techs need to be held accountable just like everyone else.

I work for a busy dealership and I am relatively new to the position, and the biggest hurdles we deal with is when the warranty has expired why the labor/parts cost so much and of course the bigger concern is thei feel we are over charging them….which turns the conversation either really bad and/or it’s very tense. We see a lot more questioning of why it costs so much and why it’s necessary for the service even after they agree to the recommended services and it is explained to them. The technicians get upset when we can’t sell an additional service but when the customer feels over charged or their problem(s) weren’t fixed by the tech…..we get the negative customer review because we the advisor didn’t explain it properly or have the problem fixed how they want it..and the tech isn’t affected by it since they don’t deal directly with the public. They still get paid their flat rate and go home at 5pm.

Commenting on the video for the algorithm

Why does he sound and look like he could be the dad of Jeff from Donut Media??

Commenting on the video for the algorithm

Commenting on the video for the algorithm

TIPM? poor guy, you set him up for failure 😂

Loading up a shedule the correct way that can provide my techs with the potential to see 60 to 100 hours per week. Its almost as if i managing Dept i owe them hours to keep to keep them happy. When we add a tech i can see the back-end: department gross earnings go up & individual tech pay down by 30%.